May 5, 2020 by DrewChristopher Joy

Now Hiring: Worker Support Operations Coordinator


This is a year long, part time, position for 20 hours a week. The position will be focused on the coordination of the operations of the Southern Maine Workers’ Center Worker Support Program including the hotline and legal clinic. This is a remote position until further notice. 

This position will pay $16/hour and includes paid sick time and vacation and health insurance.


Please send your resume and cover letter to by Wednesday, May 13th. Due to the urgent nature of this position as rapid response for the COVID-19 crisis, this position may start as soon as Monday, May 18th. 


The Worker Support Operations Coordinator will provide ongoing support to the worker support hotline and legal clinic operated by the Southern Maine Workers’ Center. 

This person will be responsible for the day to day logistics of running the hotline; volunteer recruitment, training, on-boarding, management and support; coordinating social media outreach and worker support; regularly updating a Know Your Rights fact sheet to reflect changing laws and political conditions; internal and external communications regarding worker support. 

Hotline Coordination: 

  • Track interested volunteers.
  • Schedule and organize trainings for new volunteers.
  • Maintain schedule of volunteers to meet hotline call volume.
  • Update Google calendar with volunteer shifts.
  • Ensure volunteers are aware of upcoming shifts.
  • Switch lines over at end of each shift to new group.
  • Ensure that hotline intake forms are being completed for each call.
  • Track and distribute voicemails as they come in to make sure that no one volunteer is over-capacity.
  • Track calls that are completed vs. open and any follow up needed.
  • Ensure that volunteers are getting adequate support and resources to provide to callers. 
  • Update Know Your Rights fact sheets with information relevant to workers as laws and conditions change.
  • Communicate with WWD Program Director and other organizers re: organizing inquiries.
  • Communicate with Volunteer Lawyers’ Project and legal liaison regarding more complex legal inquiries.
  • Participate in Work with Dignity and Cross Committee Council meetings, as well as other committee meetings as necessary. 

Hotline Improvements and Scaling

  • Work with WWD Program Director and volunteers to create system for improving data collection and evaluating efficacy of the hotline.
  • Build out system for follow up with hotline callers, including recruiting into membership or volunteering.
  • Assess additional outreach methods for hotline.
  • Build out systems so that at the end of this short-term position there is easy transfer to volunteer member leadership.


  • Update the website with any new legal changes and information pertinent to workers’ rights and unemployment in this moment. 
  • Create social media or advertising updates and reminders about the hotline, as well as infographics for other useful information and trends in hotline callers. 
  • Track coronavirus support groups on Facebook to reach out with information regarding the hotline if people are posting workers’ rights related questions.  
  • Pay attention to unemployment and workers rights social media accounts to keep volunteers informed. 



  • This is a part-time (20 hours a week), hourly position. 
  • Most work would be during the day, though occasional nights and weekends will be required. Work with Dignity meetings will be held in the evenings. 
  • Weekly staff meetings will be required.
  • This position will be supervised by the Work with Dignity Program Director. 



  • Ability to work with Microsoft Suite of programs (Word, Excel, Publisher, etc.), Google Calendar, and Google Docs
  • Familiarity with or willingness to learn basic website development, especially in WordPress 
  • Strong verbal and writing skills
  • Strong organizational skills and systems thinking 
  • Fluency in English and a second language is preferred, but not required



  • Aligned with the SMWC’s political orientation, community agreements, and goals as outlined in the SMWC Membership Agreements 
  • Comfortable working collectively (including group decision-making, collaborative writing, and meeting/event co-facilitation)
  • Some experience (paid or as a volunteer) with community or labor organizing preferred.
  • Women, People of Color, LBGTQ people, poor and working class people encouraged to apply